We are continually expanding the coverage of BitTap’s SMS verification service to enhance the user experience. However, some countries and regions may still not support this feature.
If you cannot enable SMS verification:
Please check our global SMS verification coverage list to confirm if your country or region supports this feature. If your location is not supported, we recommend using Google Authenticator or another two-factor authentication (2FA) method to secure your account.
If your country or region does support SMS verification but you still can’t receive verification codes, follow these steps:
- Check your phone’s network signal: Ensure your device is connected to a stable network with strong signal reception.
- Disable antivirus or blocking apps: Some antivirus software, firewalls, or call-blocking apps may prevent BitTap’s verification SMS from being delivered. Temporarily disable these apps.
- Restart your phone: Rebooting your device might resolve any network connection or settings issues.
- Try using a voice verification: If SMS is still not working, opt for voice verification to receive the code via a phone call.
- Reset your phone number: If the issue persists, consider updating or resetting the phone number linked to your account.
Additional Tips:
- Before requesting a new verification code, make sure your phone signal is stable and no SMS-blocking settings are active.
- If repeated attempts to receive an SMS code fail, you can switch to Google Authenticator or email verification to complete the process.
