If you have forgotten your BitTap account password or need to reset it, follow these steps to regain access to your account. Please note: For security reasons, you will be temporarily unable to use withdrawal and quick-buy services for 24 hours after resetting your password.
Step-by-Step Guide:
1. Visit the BitTap Website or Mobile App:
- Open the official BitTap website, or launch the BitTap mobile app on your device.
2. Click “Forgot Password”:
- On the login page, locate and click the “Forgot Password” option to access the password reset page.
3. Choose Verification Method:
- You can choose to reset your password using either your email or phone number.
- Enter the email address or phone number you used when registering your BitTap account, then click “Next”.
4. Receive the Verification Code:
- BitTap will send a verification code to your email or phone. Please check your inbox or SMS for the code.
- If you don’t receive the code, check your spam/junk folder or ensure that SMS blocking features aren’t filtering it.
5. Enter the Verification Code:
- On the BitTap password reset page, enter the verification code you received, and then click “Next”.
6. Set a New Password:
- Enter a new password that meets BitTap’s security requirements (it’s recommended to use a mix of letters, numbers, and special characters for added security).
- Confirm the new password, and click “Submit” to complete the password reset.
7. Complete the Password Reset:
- After successfully resetting your password, you can log in to your BitTap account with the new password.
Important Notes:
- Ensure your new password is secure and not similar to your previous one. Avoid using simple combinations.
- Safely store your new password and avoid sharing it with anyone.
- It’s highly recommended to enable two-factor authentication (2FA) to add an extra layer of security to your account.
- Ensure that your device’s time is synced with network time to prevent verification code expiration.
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