Your complete guide to safely closing your BitTap account.
Before You Begin
Please note: Once deletion is complete, all user data and transaction records will be permanently deleted according to our privacy policy. This action cannot be undone.
Step-by-Step Deletion Process
1. Log in to Your BitTap Account
Use your registered email or phone number and password to access your account through the BitTap website or mobile app.
2. Navigate to Account Settings
- Click on your profile icon (top right corner)
- Select “Account Settings” or “Security Settings”
3. Locate Deletion Option
Find the “Delete Account” or “Account Deactivation” option under privacy or security settings.
4. Complete Identity Verification
For security, you’ll need to verify your identity through:
- Two-factor authentication (2FA) code
- SMS verification code
5. Final Confirmation
Review and confirm the permanent deletion warning. Remember, this action will erase:
- All account data
- Transaction history
- User preferences
- Associated information
6. Account Deletion
After confirmation, your account will be permanently removed from the BitTap platform.
⚠️ Critical Pre-Deletion Checklist
Before proceeding, ensure you have:
- Withdrawn all assets
- Canceled pending transactions
- Closed any open orders
- Saved necessary transaction records
Important to Remember
Once deleted, your account:
- Cannot be recovered
- Cannot be reactivated
- Will lose all historical data
Make sure you’ve carefully considered this decision before proceeding with account deletion.
If you need assistance during this process, contact BitTap support through official channels.
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