1. Why is identity verification required?
Identity verification (KYC, Know Your Customer) is a necessary procedure used by financial institutions and regulated organizations to confirm a user’s identity. Through KYC, BitTap can assess user risk, ensure compliance and security, and prevent illegal activities such as fraud and money laundering.
2. How does identity verification affect my use of BitTap services?
Unverified users have a daily withdrawal limit of 20,000 USDT and cannot use the “Quick Buy Crypto” feature. All BitTap accounts must complete KYC verification to make large deposits, trades, or withdrawals.
3. What is my daily withdrawal limit after completing identity verification?
Once you complete KYC Level 1 verification, your daily withdrawal limit will depend on your VIP level. Below are the KYC 1 daily withdrawal limits for each VIP level:
4. What are the benefits of completing identity verification on BitTap?
By completing KYC verification, you can:
· Increase your daily and monthly withdrawal limits.
· Access large cryptocurrency deposits and fiat deposits.
· Enable the “Quick Buy Crypto” feature.
· Enhance account security and protect personal assets.
5. Can I complete identity verification in a sub-account?
No, identity verification can only be completed in the main account. Once the main account is verified, the sub-account will share the same permissions.
6. Can I complete identity verification on multiple BitTap accounts?
Each user can only complete identity verification on one BitTap account. If you wish to create multiple accounts, it is recommended to create sub-accounts after verifying the main account.
7. How many times can I retry if identity verification fails?
If your KYC verification fails, you can resubmit your verification up to 5 times within 24 hours. If all 5 attempts fail, you will need to wait 24 hours before attempting again.
8. Can I change my identity information after verification?
Once identity verification is completed, you cannot change the submitted identity information. If there is an error (e.g., a typo or incorrect date), please contact BitTap customer support for assistance.
9. Can I delete my identity verification information?
In general, once identity information is submitted, it cannot be deleted unless the following conditions are met:
· You have changed your nationality (e.g., through immigration).
· Your SEPA account details do not match your BitTap account identity information. Note: Misusing identity verification information may lead to account disputes or fraud-related issues, and users will bear the financial risk of any resulting losses.
10. Why was my KYC verification rejected?
KYC verification can be rejected for several reasons, including:
· Blurry or unclear document information.
· Expired or damaged documents.
· Uploaded documents that do not meet the requirements (e.g., temporary documents or non-original documents).
· Mismatched information (e.g., name, birthdate) between the documents and submitted details.
· Failed facial recognition, where the selfie does not match the document photo.
11. Why did the system detect my document as reused?
Each identity document can only be used to verify one BitTap account. If your document has already been used on another account, it cannot be used again for verification. Please contact BitTap support for more information.
12. Can I pass KYC verification if I am under 18 years old?
No. According to BitTap policy, only users who are 18 years or older are eligible for KYC verification. If you are under 18, please wait until you reach the required age before applying for verification.
13. Which countries and regions are restricted from using BitTap services?
Due to legal and regulatory restrictions, BitTap is unable to provide services to users from the following countries and regions:
· Canada (Alberta)
· Crimea
· Cuba
· Iran
· North Korea
· Singapore
· Syria This list may be updated based on changes in laws and regulations. Please refer to the latest announcements.
14. Can I pass KYC verification if I am a Politically Exposed Person (PEP)?
According to international financial regulations, BitTap does not support KYC verification for Politically Exposed Persons (PEPs) or sanctioned individuals. If you are classified as a PEP or a sanctioned individual, your verification application will be rejected.
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